AI-Powered Feedback Routing

Auto-route customer feedback
to the right team

AI classifies incoming feedback, scores priority, and instantly routes it to the right Slack channel or inbox — no manual triage needed.

Get Started — $49/mo

Cancel anytime. No setup fees.

1
Receive
Feedback arrives via webhook or email integration
2
Classify
OpenAI scores priority and identifies the right team
3
Route
Instantly delivered to Slack, email, or your tool
Pro Plan
$49/mo

Everything you need to triage feedback at scale

  • ✓Unlimited feedback ingestion
  • ✓AI classification & priority scoring
  • ✓Slack + email routing
  • ✓Custom routing rules
  • ✓Dashboard & analytics
  • ✓Priority support
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Frequently Asked Questions

How does the AI classify feedback?
We use OpenAI GPT-4 to analyze each piece of feedback, assign a category (bug, feature request, praise, etc.), and score urgency from 1–10 based on sentiment and keywords.
Which channels can feedback be routed to?
Currently Slack and email are supported. You can configure multiple destinations per category — for example, bugs go to #engineering and feature requests go to #product.
Can I customize the routing rules?
Yes. You define rules in the dashboard: match by category, priority score, keywords, or customer tier, then choose the destination and notification format.